Frequently Asked Questions for DE Certification Assessment Scheduling
General Login.gov Troubleshooting
If you received your scheduling link on or after 11/5/2025, please use the Login.gov specific troubleshooting steps listed below.
I have a Login.gov account for my government email but don't remember my password.
You will need to reset your Login.gov password. Please visit the USAJOBS Help Center for more information about resetting your password: Reset Your Login.gov Password.
I have a Login.gov account for my government email but cannot receive my 2-factor authentication over SMS/text message.
The text message may be delayed due to data connectivity challenges. First, try the process again using the Login.gov “Send another code” button. This button is directly under the blue “Submit” button. If that doesn’t work, scroll down and click the “Choose another authentication method” link. Select the option for “Automated phone call.” Make sure your phone is unlocked to ensure the call is not sent to voicemail. Then click the “Continue” button. Your phone should ring immediately. You should answer and enter the code as voiced on the call. Proceed with scheduling your assessment.
I have a Login.gov account for my government email but cannot immediately access my 2-factor authentication method.
You may have previously set up Login.gov using one of the following authentication methods: security key, government employee ID, authentication application, text or voice message, and/or backup codes. The specific resolution path is dependent on whether you have ANY access to the previous authentication method. Please visit the USAJOBS Help Center for more information: Add or Change Your Authentication Method on Login.gov.
I have a Login.gov issue which is not covered above.
- Search the Login.gov Self-Service Help Content: Login.gov/Help.
- If these resources do not provide a resolution, please submit a Login.gov Helpdesk ticket: https://login.gov/contact.
USAJOBS Troubleshooting
If you received your scheduling link on or prior to 11/4/2025, please use the USAJOBS related troubleshooting steps listed below.
Incorrect Email Message - Personal Email Address Used
When trying to access the email link, you receive a message stating “You have logged in with an incorrect email. Please try logging in with a different one” AND the message displays your personal email address (Yahoo, Gmail, etc.)
Please do NOT delete your personal USAJOBS account. Please create a new USAJOBS account using only your government email address. You should remove any government email address that may be linked to your personal Login.gov profile.
How to Remove your Government Email Address from your Personal USAJOBS Profile:
You should remove any government email address that may be linked to your personal USAJOBS profile if you encounter the incorrect email issue described above. Please check your personal USAJOBS profile for any government linked email addresses. This information is in the “Experience-Federal Service” section, “Federal Service – Current Federal Service” subsection. If your government email address is in the “Federal government email address (optional)” block, please remove it.
If log in issues persist, please contact the DE Certification Assessment Helpdesk.
USAJOBS Cannot Locate my Profile
You received a message stating “We can’t find a USAJOBS profile.”
You do not have a USAJOBS profile with the email address associated with your assessment scheduling link. You must create a USAJOBS profile using your government email address provided at the time of DE Certification Assessment registration. Instructions on how to create a USAJOBS profile can be found on the USAJOBS Help Center: USAJOBS Help Center - How to create a profile.
I have a Login.gov account for my government email but my 2-factor authentication method times out before it can be entered for the USAJOBS Login.gov process.
Please reload the page and repeat the Login.gov process, ideally following the 2-factor authentication to completion. Proceed with scheduling your assessment.
What if I can't log-in to my government USAJOBS account?
If you experience issues with Login.gov, please submit a Login.gov helpdesk ticket: https://login.gov/contact.